EWE TEL deploying Agama DTV monitoring solution

Agama Technologies, the video service quality assurance expert, has announced that EWE TEL GmbH, one of the largest regional telecommunications service providers in Germany, has chosen to deploy an Agama DTV Monitoring Solution for quality assurance of its IPTV service. With refined head-end and network monitoring, EWE TEL aims to make service operations more effective and improve the end-user experience.

EWE TEL, with almost 600,000 customers in Northern Germany, offers an IPTV service available for a wide range of devices, including TVs, PCs, tablets and smartphones. To further improve its customer experience and strengthen its position in the competitive German marketplace, EWE TEL is ensuring the quality of its TV service by deploying an Agama solution that will empower its entire organisation with operational transparency and actionable insight into service performance, QoS and QoE.

“As a high-performing service provider, we need to provide our customers with the best viewing experience possible,” says Jörn Seemann, manager operations of multimedia apps and server at EWE TEL. “It is important to us to have access to the right information at the right time, so that we can both work proactively to prevent problems affecting the service from occurring and act quickly in case of a detected problem. We found a perfect match in Agama’s solution and know-how, and they have proven to be the obvious partner for our quality assurance activities.”

The selected solution, consisting of tailored analysers and a central Enterprise Server, covers advanced and real-time monitoring of EWE TEL’s IPTV head-end, as well as major edge QAM sites in the hybrid IP/RF network environment. Not only does it provide a solid understanding of where problems originate, but also their distribution and impact on the customers’ viewing experience. This will allow EWE TEL to be in proactive control of the distributed service quality and to discover problems quickly and efficiently, ultimately enabling rapid and cost-effective TV service growth with high customer satisfaction.

“It’s been a pleasure to provide our renowned solution and domain expertise to support EWE TEL in keeping service quality and customer satisfaction high, whilst minimising operating expenses,” says Mikael Dahlgren, CEO at Agama Technologies. “The market interest for future-proof quality monitoring solutions, capable of supporting cable operators’ expansions into new service delivery forms, is definitely ramping up. We look forward to working closely with EWE TEL and other progressive operators going forward in their strategic service assurance efforts.”

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