Net Insight’s Stefan Gustafsson reflects on Sye success and future plans

Net Insight’s Stefan Gustafsson addresses the recent SportTech event in London (image credit:

The recent SVG Europe SportTech event saw Net Insight chief solution officer live OTT Stefan Gustafsson take part in a lively discussion entitled ‘OTT Debate: What’s Facing Live Over-the-Top Sports Today?’ Among other developments, Gustafsson took the opportunity to reflect on the remarkable recent success of its Sye live OTT platform, not least as part of a groundbreaking immersive racing experience for the Scandinavian Touring Car Championship (STCC).

Working with other partners including Lagardère Sports and Storyfire to create an immersive racing viewing experiences on mobile devices, Sye’s ability to deliver synchronised video feeds over OTT, with an ultra-low fixed delay, was integral to the STCC Live App.

Looking back at the 2017 project, Gustafsson agrees that it was “really important at that point to be able to work with an organisation that allowed us to try some of the ideas that not all of our other prospects at the time were ready to adopt. With STCC we got a lot of freedom to experiment and understanding about what we wanted to do.”

Along with a few other early deployments this project certainly opened doors for Net Insight as it began to introduce Sye to customers around the world. Leaving an app-based version of the solution for potential customers to interact and experiment with, Gustafsson found on one occasion that “we were being asked to return from the airport less than an hour later” as the company’s technical team were so enthusiastic for it to be demonstrated at length to management. Other reactions were hardly less enthusiastic, and at the present time Gustafsson reports “a great level of interest in the solution. Of course, many of them want to make a ‘big bang’ when they go live with their use of the solution, and we hope to be able to talk about some of these publicly very soon.”

Latency challenges

It is now more than two years since Sye was first introduced, at the NAB Show 2016, and while much about the OTT solutions market has changed there is also much that stays the same. In particular, the drive to maintain low latency as the volume of content, and the number of platforms being supported, continues to grow has remained acute.

Determining that the objective should be to “deliver low latency – but “not necessarily ridiculously low latency” – Net Insight has focused on achieving “an overall quality experience swapping from one channel to another channel”, with viewers always able to enjoy “a crisp picture quality”. Speaking at SportTech, Gustafsson highlighted the background research that exists in this area, with “a bunch of studies indicating that if viewers get more than three ‘spinning wheels’ they will leave that broadcast. It needs to be a broadcast-like quality experience that is being offered.”

Also speaking at SportTech, Gustafsson remarked that it is now possible to “lower the latency well below what broadcast latency is currently, to 1.5 or 2 seconds.” For Net Insight, the approach taken revolves around the use of what Gustafsson terms “robust UDP” – User Data Protocol being an alternative communications protocol to TCP (Transmission Control Protocol) used primarily for establishing low-latency connections between internet applications.

Over time multiple new features have been added to Sye, such as the ability “to keep metadata separate from the images” – a requirement made more important by the “whole starboard side of advertisements that we began to encounter with deployments by large organisations in Europe and the US”.

Such additions have made the case around Sye evermore compelling, and although there are still occasions where resistance to live OTT is encountered these are increasingly few and far between. “We have got to the point where the majority of potential customers understand the product and what it can do, and have great expectations of OTT as a whole,” says Gustafsson.

Collaboration with CTMs

The Sye OTT solution is being used to facilitate a variety of sports services

Looking to the future Gustafsson highlights the increasingly extensive conversations taking place with CTMs, describing this high-level dialogue as being “absolutely crucial to the long-term success” of live OTT. Net Insight also continues to watch the development of the CDN community with keen interest, not least its own CDN service that continues to develop a presence among smaller and medium sized service providers.

A slew of significant recent deals in the content creation sector have led many to question the long-term outlook for production and distribution. Gustafsson is not alone in forecasting that there will be a “pretty big transition from a content owner and aggregator perspective”, and that rights costs will be the subject of further review as the market remains highly competitive.

However the market finally shakes down, exciting times lie ahead, affirms Gustafsson.

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