TV 2 Norway virtualises IP network monitoring with Nevion SOC

TV 2, the largest commercial television broadcaster in Norway, is using Nevion’s Service Operations Centre (SOC) to provide proactive support and monitoring of its IP media network operations.

Having moved to IP production in 2017, TV 2 initially chose Nevion’s advanced remote services in order to leverage the expertise of the SOC’s staff, and focus on its own core competencies, including content creation. When the COVID-19 crisis developed, TV 2’s decision to virtualise the support and monitoring of its IP media network operations proved to be invaluable as very few staff would have been able to be on-site to maintain the network.

Nevion launched its SOC in Gdańsk in September 2018, in response to the growing demand from broadcasters for additional help with the day-to-day management of their media network operations. The SOC is now Nevion’s main operational unit for handling first line remote support, backing up its second and third line support teams across the world.

The SOC also provides proactive remote monitoring, maintenance and troubleshooting services – effectively managing the health of a broadcaster’s media network on their behalf.

Terje Amundsen, head of content technology, TV 2 said: “We were an early mover to IP in the facilities, which has enabled us to gain unprecedented flexibility in our production. As a broadcaster though, we need to concentrate our resources and efforts on the creation and delivery of a compelling programming for our viewers, so it made sense to use Nevion’s experts to monitor and support of our IP media network.

“Nevion’s SOC has enabled us to identify and fix potential issues before they have occurred, which has been extremely valuable to us. And of course, during the COVID-19 lockdown, having Nevion looking after our IP media network remotely has made our task to adapt to the new situation much easier.”