Vitec Videocom steps up support for UK summer events

Vitec Videocom, a Vitec Group company, is gearing up to support broadcasters during the major UK sporting events this summer, to ensure that every piece of action is aired seamlessly around the globe. Vitec Videocom’s brands will be on hand to support broadcasters during this challenging period, ensuring that their operations run as smoothly and efficiently as possible.

A number of support strategies have been devised by Vitec Videocom, including two main spares centres that will provide equipment and accessories from such brands as Anton Bauer, Vinten, Vinten Radamec, Sachtler, Petrol, and OConnor. The emergency spares centres will be available to feed events up and down the country, and a dedicated 24-hour telephone hotline has been set up to provide immediate technical support (+44 (0) 7786786107) and, if necessary, arrange for the delivery of critical spare parts.

The two spares centres, located in Bury and Twickenham, will house emergency stocks including a range of replacement tripods, heads, and lighting, as well as a selection of items typically in demand during major OB events, from pan bars and wedge plates to spreaders, screws, and protective rain covers. A further spares centre in London will also be available to open at short notice, if there is a sudden surge in demand.

The Vitec Videocom operations have been planned around the strict security arrangements expected to be in place and likely to limit transport and movement around these major events. A number of vehicles will be on hand 24/7 to pick up and deliver from the emergency stock centres to event venues.

Autoscript Hire and TCS, Vitec Videocom’s UK rental arm, will also be on standby to hire out replacement equipment to customers and non-customers alike, on a first-come, first-served basis. Again, the support line (+44 (0) 208 891 8900) will be manned 24 hours a day during the key summer events.

Graham Ramsey, VP of sales, EMEA and Asia, at Vitec Videocom, says, “We know from past experience that moving broadcast equipment between venues can easily result in damage, and our customers need to be able to rely on our team of experts to provide technical support and advice around the clock to help keep the cameras rolling.

“Our customers appreciate the ease and confidence of having one number to call to seek advice on all the key Vitec Videocom brands and arrange for spares, if that’s what the situation demands,” he continues. “Our high-quality products, coupled with this unrivalled customer-service support, will ensure that every broadcaster enjoys a successful sporting summer.”

For more information on the support services provided by Vitec Videocom during this period, please visit https://www.vitecvideocom.com/AfterSales/AfterSales.aspx.