NewTek introduces support programme tailored to customer needs

NewTek, part of the Vizrt Group, has introduced ProTek, an all-new tiered support programme that allows customers to choose between four distinct levels of coverage, to include basic, standard, high and ultra.

Each tier incorporates support elements under warranty, software maintenance, technical support and extended services.

Key to this new programme is the ability for customers to tailor their support package to their individual needs, ensuring their live productions will receive the support they need from in-house NewTek subject matter experts.

Barbara Spicek, president and general manager for NewTek, commented: “ProTek is our commitment to customers to ensure that their investment is supported in whichever way they feel is best. In the spirit of partnership, the higher tiers of our ProTek programme also offer the ability to provide feedback and input into future product development. Few people, other than our customers, are in a better position to help us shape the future of our products than the people using them day in and day out.”

ProTek is available to purchase with any NewTek product across four tiers, each of which carries a different price depending on the product being supported.