Telefónica Servicios Audiovisuales selects Agama for its TV channels’ service quality and assurance

Agama Technologies, provider of real time observability and analytics solutions for video service quality and customer experience, has stated that Telefónica Servicios Audiovisuales (TSA), based in Spain and part of Telefónica group, is using Agama’s head-end assurance and analytics solution to ensure the delivery of a first-class viewing experience to its customers.

With the Agama solution, TSA aims to stabilise and build a long-term relationship and create a seamless viewing experience for its customers. Agama will help TSA gain full transparency of its service performance in the head-end and across the delivery network. Telefonica will use Agama’s multicast analysers for its head-end monitoring needs, in combination with Agama widgets and dashboards, which will provide a full transport stream analysis and a lot of other additional network information in real-time.

Said Alejandro Benito, platform and networks operation manager at TSA: “With the main purpose of establishing a satisfactory long-term relationship with our customers based on quality standards, TSA is using Agama monitoring tools. The system provides an exhaustive analysis of our transport streams from our contribution network. Not only does it cover the needs of our transport stream analysis, but also provides additional network information in a single view, which helps to have overall information from one service. The scalability of the system lets us grow as our business grows, minimising the CAPEX impact. Thanks to their GUI, fully customised with Agama Widgets, we can set specific views with the parameters needed. This allows us to have a customised view in the dashboard in real-time, but also check the logs for a more precise information with a recording of the event.”

“We’re very happy to expand our collaboration with Telefónica Servicios Audiovisuales, helping them to establish an unbreakable relation with their customers,” added Elie Khouri, senior account manager at Agama Technologies. “Telefónica Group is an old customer of Agama, successfully using our powerful analytics and monitoring solutions for a while now. We look forward to continuing to support them in exceeding their customer expectations and expanding their business.”

The Agama Observability and Analytics Solution provides full transparency of video service distribution from the head-end to the viewing devices. One important element of the Agama’s solution delivered to Telefónica TSA is the head-end probes, which provide real-time insights into all parts of the service, so that head-end staff can verify the quality and availability of incoming streams, assure the correctness of video processing steps, and the correct hand-off to distribution.

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