Wohler extends EMEA service and support for RadiantGrid
Wohler Technologies has extended the availability of localized support services for the RadiantGrid product line in EMEA markets. Standard Tier 1 and Tier 2 support includes multilingual telephone, email and remote update support within the customer’s local time zone. Wohler also offers the enhanced option of 24/7 monitoring of the RadiantGrid Intelligent Media Transformation Platform and dependent on-site hardware and software, which monitors live data from a dedicated network operations centre that can also be made accessible to users via a secure web portal.
“We recognize the increasing role that support services have in augmenting the value and utility our unique technology provides,” said Craig Newbury, director of sales EMEA for Wohler’s RadiantGrid product line. “Our enhanced support provision represents both the reactive and proactive support our growing customer base demands, while building upon our philosophy of providing an extension to our clients’ engineering teams.”
The extended support service includes a full incident, problem, and change management process. A new RadiantGrid support portal gives users secure access to incident reporting/management and change management information specific to their RadiantGrid solutions, as well as a RadiantGrid knowledge base.